Warranty and Guarantee 

In the 1 Year Limited Warranty below, the term "Product" refers to the Tua Viso, Tua 360 and Tua tre'nd devices sold on www.tinarichards.com. 

In the 90 Day Money Back Guarantee below, the term "Product" refers only to Tua Viso and Tua tre'nd devices sold on www.tinarichards.com and to Tina Richards Ltd end customers only.

1 Year Limited Product Warranty

Tina Richards LTD will repair the Product with new or rebuilt parts, free of charge, for one (1) year from the date of original purchase in the event of a defect in material or workmanship. Repair service can be obtained during the warranty period by returning the product to Tina Richards LTD. In the event this Product is returned to Tina Richards LTD for warranty service, Tina Richards LTD may offer to exchange the Product with a new or rebuilt replacement Product (repair) at no additional charge. For the avoidance of doubt, Tua Viso will be exchanged with a new or rebuilt Tua Viso and Tua tre'nd will be exchanged with a new or rebuilt Tua tre'nd. This warranty is extended only to the original purchaser. A WARRANTY AUTHORISATION NUMBER together with purchase receipt (invoice) or other PROOF OF DATE OF ORIGINAL PURCHASE will be required before warranty performance is rendered. This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover rubber-seal components (see operating manuals) nor does it cover damage or loss which occurs in shipment or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or service by anyone other than Tina Richards LTD.

If within one year of purchasing your Product, the unit malfunctions simply email info@tinarichards.com within one year of the invoice date to receive a WARRANTY RETURN AUTHORISATION NUMBER and ADDRESS for RETURN.  For your warranty return to be accepted you must meet the following return terms and conditions:

1. Write your warranty return authorisation number on to your receipt where indicated and write a brief reason for return.
2. Pack the Product carefully so that it is well protected for return
3. Use a TRACEABLE FORM OF SHIPPING such as recorded delivery.
4. It is ESSENTIAL that your return is accompanied by either the purchase receipt (invoice) or other PROOF OF DATE OF ORIGINAL PURCHASE and has an AUTHORISATION NUMBER.

PLEASE NOTE: IF THE ABOVE THREE POINTS OF OUR RETURN TERMS AND CONDITIONS ARE NOT MET IN FULL, YOUR RETURN WILL NOT BE ACCEPTED; IT WILL BE RETURNED TO YOU AND YOU WILL AUTOMATICALLY CHARGED THE P&P TO RETURN THE UNIT BACK TO YOU.  All sales are final.

Limits and Exclusions

There are no express warranties except as before mentioned. Neither Tina Richards LTD nor anyone involved in the production or sale of this Product shall be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use this Product, or arising out of any breach of this warranty. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period before mentioned

90 Day Money Back Guarantee
(without exception, applies to Tua Viso and Tua tre'nd only and to Tina Richards Ltd end-customers only)

The Product has an automatic 90-day money back satisfaction guarantee (excluding P&P). If you are not completely delighted with the product, simply email info@tinarichards.com within 90 days of the invoice date to receive a RETURN AUTHORISATION NUMBER and ADDRESS for RETURN.  Please note that Tina Richards Ltd must have received your email within 90 days of the invoice date; your email will be considered invalid if it is not received within that particular 90 day period.

For your return to be accepted you must meet the following return terms and conditions:

1. Write your return authorisation number on to your receipt where indicated and write a brief reason for return.
2. You MUST return the main unit in the ORIGINAL PRODUCT PACKAGING with the COMPLETE CONTENTS (minus only the sponges you may have used up).
3. Use a TRACEABLE FORM OF SHIPPING such as recorded delivery.
4. It is ESSENTIAL that your return is accompanied by either the purchase receipt or other PROOF OF DATE OF ORIGINAL PURCHASE and has an AUTHORISATION NUMBER.

PLEASE NOTE: IF THE ABOVE FOUR POINTS OF OUR RETURN TERMS AND CONDITIONS ARE NOT MET IN FULL, YOUR RETURN WILL NOT BE ACCEPTED; IT WILL BE RETURNED TO YOU AND YOU WILL BE AUTOMATICALLY CHARGED THE P&P TO RETURN THE UNIT BACK TO YOU.  All sales are final.

CHECKLIST

• Have you obtained a return authorisation number and written it on your receipt?
• Have you enclosed either the purchase receipt or other proof of date of original purchase and the returns form?
• Are you sending us the Product in the original packaging with complete contents?
• Have you arranged a traceable form of shipping, such as recorded delivery?